What is our return policy?

1. Because of hygienic reasons Oh So Nice Lingerie cannot accept returns on panties, thongs, teddies, and any set which includes a panty or thong.

2. The return must be pre-authorized by contacting: service@ohsonicelingerie.com for an authorization number.

3. Items must be received in their original packages, all tags attached; and include a copy of the invoice.

4. Packages must be shipped freight-prepaid. Your account will be credited with the refund of the item and applicable taxes. The original shipping and handling fees will not be refunded.

5. Send the product back to: Oh So Nice Lingerie, P.O. Box 2201 Station Main , Winnipeg, Manitoba, Canada R3C 3R5, within a 30 days from the invoice date.

6. Oh So Nice Lingerie will offer a full refund for items that were shipped out and are not in accordance with the items ordered. In such cases Oh So Nice Lingerie will pay for the original & return shipping costs of these items. Packages must be shipped freight-prepaid. Your account will be credited the shipping costs along with the refund of the item, applicable taxes and handling fees.

7. Items damaged in shipment or defective product will be refunded. Oh So Nice Lingerie will pay for the original & return shipping costs of these items. Packages must be shipped freight-prepaid. Your account will be credited the shipping costs along with the refund of the item, applicable taxes and handling fees.

If a replacement is requested it will be sent out to you at no extra cost. Oh So Nice Lingerie will pay for the return shipping costs of these items.
 
8. Please allow 10 working days, from the return date, for refunds. The amount will be credited directly to your credit card.